Product Details
Ytel Contact Center is ideal for businesses with 5 or more agents. Ytel Contact Center was built to optimize the efficiency of your outbound calling and incorporate advanced ways to reach your prospects to convert them into customers. Ytel is a registered telephone carrier and we bring decades of experience in the telecom industry, and proprietary technology, over to software. Servicing tens of thousands of businesses and users, network quality, reliability, and customer service is what sets us apart.
Ytel Platform Feature
- Customer profile creation & management
- Call recording
- Queue priority routing
- Transfer calls to specific agents
- Campaign specific caller ID
- Inbound campaign reporting
- Contact management
- Integration with Salesforce, SugarCRM and Zendesk
- Lead capture
- Lead management
- Real time agent reporting
- Integrated online reporting
- Callback scheduling
- Automatic call distribution
- Monitors contact center calls
- Open API
- Call results
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