Product Details
LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.
LeadDesk Feature Summary
- Archiving
- Auto Dialer
- Auto-Dialing
- Blended Call Center
- Call Center
- Call Logging
- Call Parking
- Campaign Specific Caller ID
- Data Management
- Distributed Call Recording
- Email Management
- Employee Directory
- Encryption
- Event Triggered Recording
- Hotkeys
- Inbound Call Center
- Interactive Voice Response
- Live Chat
- Manual Dialer
- Multiple Scripts
- Online Voice Transmission
- Open Database Design
- Outbound Call Center
- Phone Key Input
- Power Dialer
- Preview Dialer
- Progressive Dialer
- Queue Management
- Real-time Chat
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- Telemarketing Management
- Unified Communications
- Virtual Call Center
- VoIP
- Voice Customization
- Voice Quality Enhancement
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