Product Details
Katabat is a platform provider of cloud-based customer experience management (CXM) solutions, that while customizable to meet specific sector needs, specifically cater to lenders, retail banks and utilities / telecoms firms. Promising support for every stage of customer journeys from marketing to customer service, to collections, recovery, and agency management, Katabat aims to strengthen relationships with enhanced engagement throughout the whole consumer lending lifecycle.
Katabat Feature Summary
- Automated notices
- Agency management
- In-house collections
- Payment plans
- Transaction management
- Customizable dashboard
- Access controls / permissions
- Account alerts
- Relationship tracking
- Team assignments
- Analytics
- Complaint classification
- Quality assurance management
- Knowledge management
- Multi-channel collection
- Compliance tracking
- Business process automation
- Digital audit trail
- Campaign segmentation
- Collections management
- Workflow configuration
- Corrective actions (CAPA)
- Lifecycle management
- Multi-channel communication
- Real time analytics
- SMS integration
- Dashboard
- Chat
- Multi-channel marketing
- SMS marketing
- Surveys & feedback
- Market segmentation
- Campaign management
- Self service portal
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