Product Details

Customer relationships can be complex, but that doesn’t mean they have to be difficult. Genesys Cloud™ makes customer relationships simple. Built to handle any channel, the Genesys Cloud solution follows the conversation everywhere—turning calls, email, chats and social comments into a seamless conversation.

Genesys Cloud Features

Communication

• Pop-up Chat
• Notifications
• In-App Messaging

Internal Use

• Customization
• Conversation Archiving

Agent Tools

• Call Recording

Channels

• Voice

Functions

• Session Routing
• Session Queuing
• Concurrent Calling
• IVR

Administrative

• Session Summary Notes
• Administrator Access
• Reporting & Dashboards
• Session Recording

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