Deskpro offers training options to help you get the most out of your customer support software. Here’s an overview of the training options typically available:
Onboarding Session: A personalized onboarding session where a Deskpro expert guides you through the setup process and helps you configure the software to meet your specific needs.
Training Webinars: Regular webinars conducted by Deskpro trainers to cover various aspects of using the software, such as setting up ticketing workflows, managing knowledge bases, and using automation features.
Documentation and Guides: Comprehensive documentation and user guides that cover all aspects of using Deskpro, from basic setup to advanced customization.
Support Resources: Access to Deskpro’s support resources, including a knowledge base, community forums, and support tickets, to help you troubleshoot issues and get answers to your questions.
Custom Training: Customized training sessions tailored to your organization’s specific needs and requirements, conducted either onsite or online.
Certification Programs: Some software vendors offer certification programs for Deskpro users, which can be beneficial for demonstrating proficiency in using the software.
