Splashtop SOS is a versatile remote support software that allows for quick troubleshooting across multiple platforms, including Windows, Mac, iOS, and Android, making it a handy tool for IT teams, support teams, and help desks. With simple on-demand support, it streamlines the process of connecting to end-user devices and offering efficient assistance. SOS is part of Splashtop’s suite of remote desktop solutions and stands out for its ease of use and affordable pricing. The subscription plans are structured based on the number of technicians required and the extent of unattended access. With yearly billing, it ensures a hassle-free experience for businesses requiring quick remote assistance.
Key Features:
- Multi-Platform Support: Compatible with Windows, Mac, iOS, and Android devices, offering real-time iOS screen viewing and Android control.
- Simple Work Flow: End-users simply run the SOS app and provide a session code to grant access.
- Screen Sharing: Technicians can collaborate by sharing their screens with end-users, simplifying troubleshooting.
- File Transfer: The software enables drag-and-drop and copy-and-paste file transfer, enhancing the efficiency of support sessions.
- Unlimited Devices: All packages include unlimited on-demand support for devices, with licensing based on the number of technicians.
- Two-Technician Sessions: Collaboration is enhanced by allowing two technicians to join the same support session.
- Custom Branding: Organizations can customize the SOS app with their own logos and branding.
- Ticketing Integration: Splashtop SOS integrates with popular ticketing solutions like Freshdesk, Freshservice, Zendesk, and Jira, facilitating faster issue resolution.
- Security: Employs TLS and 256-bit AES encryption to safeguard remote sessions and data with robust security features
