Product Details
CallShaper is a call center software designed to help businesses monitor inbound and outbound calls, track the performance of agents, and manage leads, telemarketing, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents’ availability, time, or type.
CallShaper Feature
- Auto Dialer
- Blended Call Center
- CRM
- Call Logging
- Campaign Specific Caller ID
- Inbound Call Center
- Interactive Voice Response (IVR)
- Knowledge Base
- Manual Dialer
- Outbound Call Center
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
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