CXM

Product Details

CXM also enables the provision of a self-service web portal to customers seeking support, enabling ticket submissions and knowledge base access. Automation of sales workforce alerts, marketing activities and customer services streamlines workflow, harnessing CXM’s cross-system integration and tailored rules-based engine. The system’s unique Adaptive Data Engine (ADE) enables broad customization to fit specific business needs, made possible by a declarative meta-data based approach.

CXM Feature

• Ad-hoc reports on salespeople, teams, products, regions etc
• Segment customers to plan and tailor marketing campaigns
• Self-service web portal offering customer support
• 360-degree view of customers and interactions
• Automation of the lead-opportunity-quote process
• Personalized views for deal pipeline & sales progression etc
• Track and capture mentions across social media networks
• Creedenz Cloud dashboard with mobile access included
• Execute multi-level and multi-wave marketing campaigns
• Manage milestones, tasks, and task dependencies
• “One Touch” for emailing, making calls, taking notes etc
• Campaign budget tracking functionality
• Sales forecasting management and reporting
• Automate email marketing with unlimited email templates
• Provide accurate, user-ranked content within knowledge bases
• Real time pipeline management and reporting
• Route leads to teams, generate leads & sales with one touch