Upcall

Product Details

Upcall is an all-in-one software as a service (SaaS) outbound calling platform that allows users to start a call campaign from their own system and scale it with lead generation tools to meet all outsource calling needs. The platform sets-up real phone conservations in just a matter of seconds, and follows up with leads automatically at the right time with an appropriate message. Upcall supports automated workflows which facilitate the process of triggering calls from leads to creating a new level of automation for different sales organizations. Upcall compares leads based on call conversions, including set sales appointments and engagement rates, and helps sales teams qualify leads by separating good leads from bad ones, and allowing sales reps to talk to qualified leads. Upcall integrates into the user’s workflow and lets teams work with over 1,000 business tools to send data from lead sources, and then analyze results and sync call activity.

Upcall Feature

• Advanced upcaller training
• Appointment setting
• Automated timezone detection
• Call logging
• Call recording
• Call routing
• Call scripting
• Campaign management
• Compliance management
• Custom QA scorecard
• Custom call drip sequence
• Custom caller ID
• Custom dynamic fields
• Custom inbound voicemail
• Drip email sequence
• Email parsing
• HIPAA compliance
• Knowledge base
• Lead qualification
• Live chat
• Local presence CallerID
• Logic decision tree
• Manual dialer
• Multiple sub-accounts
• Outbound call center
• Personalized voicemail
• Quality & security management
• Quality management
• Questions/objections handling
• REST API access
• Real-time analytics & reporting
• Resellers & white labelling
• Script templates
• Slack integration
• TCPA compliance
• Team calendars
• Voicemail
• Zapier integration